Refund Policy

This Refund Policy ("Policy") applies to event services provided by GAEVENTS PRODUCTION LLC ("GAEVENTS", "we", "us"). All refund requests are processed according to this tier-based schedule.

Refund Eligibility Schedule

Cancellation Period Refund Amount Processing Fee
7+ days before event 100% refund (excluding deposit) No fee
3–6 days before event 80% refund 20% admin fee
48–72 hours before event Event credit OR 50% refund 50% admin fee (if refund)
Less than 48 hours No refund 100% retained (venue & labor committed)

Key Terms

  • Deposit: All initial deposits (typically 25% of total) are non-refundable to secure services, labor and vendor commitments.
  • Processing Time: Refunds are processed within 14–21 business days via original payment method.
  • Event Credit: For cancellations within 3–6 days, you may choose a full credit toward a future event (valid 12 months) instead of the refund.
  • Third-Party Charges: Non-refundable fees from venues, vendors or permits already paid on your behalf cannot be refunded.
  • Force Majeure: If GAEVENTS cancels due to circumstances beyond our control, we will offer full refund or rescheduling.

How to Request a Refund

  1. Email info@gaeventsprod.com with subject "Refund Request – [Your Event Name]".
  2. Include: Event date, contact information and original invoice number.
  3. We will confirm receipt within 24 hours and process per this schedule.
  4. Refunds are issued to the original payment method only.

Cancellation by GAEVENTS

If GAEVENTS must cancel due to unforeseen circumstances (e.g., natural disasters, government orders, pandemic restrictions), you will receive:

  • 100% refund of all fees paid, OR
  • Priority rescheduling with no additional fees

Rescheduling

Rescheduling requests must be submitted in writing at least 14 days before the original event date. Subject to venue and vendor availability. Rescheduling fees may apply if within 14 days.

Contact for Refunds

Email: info@gaeventsprod.com

Phone: Available upon request

Office Hours: Monday–Friday, 9:00 AM – 6:00 PM ET

Last updated: January 21, 2025